FAQ's
Frequently Asked Questions
Postage
For orders under £100 standard postage is £4.99.
Any orders over £100 standard postage is FREE.
You can upgrade to Royal Mail tracked 24 for £6.99
You can upgrade Parcelforce 24hour delivery for £12
Orders are typically processed and shipped within 1-2 Working days.
Delivery varies on the selected method but varies from 1 to 4 Working days
General
Once your order is placed, we begin processing it right away to ensure prompt delivery. However, if you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but once the order has been shipped, it cannot be modified or cancelled.
You will receive an email with tracking information once your order has been dispatched. You can use the provided tracking number to track your package online.
If you have any questions, please feel free to contact us via email at info@heirloompuzzles.co.uk or by using the contact form on our website.
Uniquely our precision cut pieces can be replaced individually should you lose or damage one.
Head over to here to order the lost piece.
Don't hesitate to contact us.
The maps are not to scale and we have increased the land areas to squeeze in as many small countries as possible!
We didn't want the puzzle to be over 70% blue!